Refund policy

Our approach

Every order we make is customized with your logo, artwork or text, so it can't be resold to anyone else. Because of that, custom orders aren't eligible for returns or refunds by default.

That doesn't mean you're on your own. We want you to be happy with your order, and we'll always work with you to get it right.

Proof approval

Before anything goes into production, we send you a proof showing your design, placement and product. Please check it carefully, including spelling, colors, sizes and quantities. Once you approve the proof, we produce exactly what's on it.

If something isn't right

If your order arrives with a defect, a production mistake on our end, or damage from shipping, contact us as soon as possible after it arrives. Send your order number and photos of the problem. We'll review it with you and fix it, usually by reprinting or replacing the affected items.

Changes and cancellations

If you need to change or cancel your order, let us know before you approve your proof. Once production starts we can't cancel the order, but call us right away and we'll do what we can.

Refunds

Refunds aren't offered by default on custom orders. Any refund or credit is at LoTech Sales' discretion and is decided case by case.

Contact us

Call 800-285-0199 or email sales@lotechsales.com with your order number and we'll take care of you.