Shipping policy

Every LoTech order is made for you, so it ships once your custom pieces are produced, not the day you check out.

Where we ship

We ship to addresses in the United States. We don't ship internationally through the online store right now. If you need something sent outside the U.S., give us a call and we'll see what we can do.

How we ship

Orders ship with UPS. Your shipping cost is calculated at checkout based on your order total.

When your order ships

Before we produce anything, we send you a proof to approve. Production starts once you approve it. Production time depends on the product, the quantity and the decoration method, and we'll give you an estimate with your proof. If you have a deadline or an event date, tell us when you order so we can plan around it.

When your order ships, we'll email you tracking information. UPS Ground usually delivers within 1 to 5 business days after it ships, depending on where you are.

Local pickup

Our office is in Littleton, Colorado. Pickup isn't a checkout option online, so if you'd like to pick up your order, call us at 800-285-0199 and we'll set it up.

Damaged or missing items

If your order arrives damaged or something is missing, contact us as soon as you can. Include your order number and photos of the damage and packaging if possible. We'll work with you and the carrier to make it right.

Questions

Call 800-285-0199 or email sales@lotechsales.com.